Refund and Returns Policy

Digital Activation

No printing, no post — your profile is set up online after checkout.

• Your profile is set up online after checkout. Once it is ready, its link is sent to the email address you used to order.
• You can then share it by link, QR code, email signature or social bio.
• Because the product is digital, there is nothing to post, ship or track.

14-Day Refund Policy

Applies worldwide to every order, regardless of country.

Not yet activated

If you change your mind before your profile has been activated, you can request a full refund within 14 days of purchase.

Faulty profile

If your profile is faulty — for example it fails to load or a paid feature does not work as described — you are entitled to a refund or fix within 14 days of purchase.

As with any digital service, once your profile has been activated and used as intended, statutory cooling-off rules for digital content mean we cannot offer a refund simply for change of mind after activation — unless the profile is faulty. This does not affect your other statutory rights.

No Returns or Postage

Because there is no physical card, there is nothing to return and nothing to post back to us. Refund requests are handled entirely online — just contact us with your order details.

Refunds are handled in partnership with the platform provider that powers your digital profile. Once a refund is approved, it is returned to your original payment method within 5–10 working days, depending on your bank or card issuer.

Applies Everywhere

Because there is nothing physical to ship, the same policy applies to every customer, in every country.

• UK
• UAE
• Australia
• Canada
• Germany
• France
• Ireland
• Malaysia
• Netherlands
• Singapore
• USA

Use our contact form, call +44 7300 230 524 or write to 107 Sunbeam Street, Wolverhampton, England, WV2 4PG.